Refund and cancellation policy

Last updated: 13 October 2026

• You hear a free preview of your song before you buy, so you know what you are ordering.
• Because every song is created individually for you, orders cannot be cancelled or refunded once production of the full song has started, except where required by law.
• If something in the lyrics is not right, every song includes one free revision.
• If your song is not delivered or a technical problem prevents you from accessing it, we fix the problem or refund your payment in full.
• Customers in the European Union and the United Kingdom: by placing your order, you request that we start production immediately and acknowledge that you lose your right of withdrawal once production has started.
• To request a revision or report a problem, email info@ke-commerce.com with your order number.