Terms of sale
Last updated: 13 October 2026
1. Seller
Products sold under the mysongstory brand to customers outside Switzerland are sold by K&E Commerce Limited, Unit 1603, 16/F, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong (company number 81223184).
2. Products and ordering
We create personalized songs based on the details you provide. Before purchase, you receive a free preview of your song. A contract is concluded when you complete payment for the full song.
3. Prices and payment
Prices are shown in your local currency before you pay. Payment is due when you place your order and is processed by our payment partners.
4. Delivery
All products are delivered digitally by email, with a private link to your song page, within the delivery time of the option you choose. If a delivery is delayed, we inform you by email.
5. Revision
Each song includes one free revision of the lyrics after delivery of the full song. Revisions are completed within two business days after we confirm your request. A revised song is usually newly recorded, so its melody may differ from the original version.
6. Your content
You are responsible for the details you provide and confirm that they do not infringe the rights of others. We may decline requests with offensive or unlawful content.
7. Use of your song
You may use your song for personal, non-commercial purposes, including sharing it with the recipient and on personal social media.
8. Cancellation and refunds
See our refund and cancellation policy.
9. Liability
To the extent permitted by law, our liability is limited to the price paid for the order concerned.
10. Applicable law
These terms are governed by the laws of Hong Kong. If you are a consumer, you keep the protection of mandatory consumer laws in your country of residence.